Frequently
Asked Questions
Find clear answers to common questions about orders, shipping, returns, payments, Emotion Rewards, and more.
We’ve put this together to make your shopping experience simple and transparent.
🛍️ General Questions
What is Emotion Gift World?
Emotion Gift World is an online store offering thoughtfully curated gifts, including Islamic décor, fragrances, gift sets, and other meaningful products designed to express emotion, care, and trust.
Who can shop at Emotion Gift World?
Anyone can shop with us. Our products are suitable for personal use, gifting, and special occasions.
Do I need to create an account to place an order?
You can place an order as a guest. However, creating an account allows you to track orders, manage your wallet, and access Emotion Rewards benefits.
📦 Orders & Products
How do I place an order?
Simply browse products, add items to your cart, proceed to checkout, and complete payment using available payment methods.
Are product images and descriptions accurate?
We strive to display products as accurately as possible. Minor variations in color or finish may occur due to lighting or screen differences.
Are your products suitable for gifting?
Yes. Our products are carefully selected and packaged to be suitable for gifting on various occasions.
🚚 Shipping & Delivery
How long does order processing take?
Orders are typically processed within 1–3 business days after confirmation.
How long does delivery take?
• Standard delivery: 5–10 business days
• Express delivery: 3–5 business days
Delivery times may vary based on location and courier services.
• Express delivery: 3–5 business days
Delivery times may vary based on location and courier services.
Will I receive tracking details?
Yes. Tracking information is shared once your order is shipped.
🔁 Returns, Exchange & Refunds
Do you accept returns?
Returns are accepted only for items that are received damaged or defective due to transit or packaging issues.
To request a return, customers must report the issue within 3 days of delivery and provide a clear, continuous unboxing video showing the package being opened and the damaged product visible during the unboxing process.
What proof is required for return requests?
Photo or video proof of the damage or defect required for approval. This video helps us verify that the damage occurred before or during delivery. Return requests without a proper unboxing video may not be approved.
How long does it take to receive a refund?
Once approved, refunds are processed within 3–5 business days and credited to the original payment method within 7–10 business days, depending on the bank or payment provider.
Are shipping charges refundable?
No. Shipping charges are non-refundable.
💼 Emotion Wallet & Rewards
What is Emotion Wallet?
Emotion Wallet is a digital wallet where eligible rewards or credits are added for returning customers and can be used during checkout.
How do I earn Emotion Rewards?
Rewards are offered based on repeat purchases and customer activity. Details are available on the Emotion Rewards page.
Can wallet balance be withdrawn as cash?
No. Wallet balance can only be used for purchases on Emotion Gift World.
🌍 Umrah Goodwill Opportunity
What is the Umrah goodwill opportunity?
As a goodwill gesture, eligible customers under Emotion Rewards may be considered for a complimentary Umrah opportunity through a periodic internal selection process.
Is the Umrah opportunity guaranteed?
No. This is not a guaranteed benefit. It is a goodwill-based consideration.
Who is eligible for Umrah consideration?
Only orders with a single bill value of ₹786 or above are considered eligible. Multiple orders cannot be combined.
How often is the selection conducted?
The selection is generally planned once every six months, subject to internal criteria and minimum sales thresholds.
Is this a lottery or prize scheme?
No. This initiative is not a lottery, raffle, or prize scheme, and no additional payment or entry fee is required.
Who decides the final selection?
The timing, process, and final selection are determined solely by Emotion Gift World.
💳 Payments & Security
What payment methods are accepted?
We accept payment methods supported by our authorized payment gateway.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. Emotion Gift World does not store your card details.
⚠️ General Policies
Can Emotion Gift World change offers or policies?
Yes. Emotion Gift World reserves the right to update, modify, or discontinue offers, rewards, or policies at any time without prior notice.
What if I have a question not listed here?
You can contact us anytime through our Contact Us page, email, or WhatsApp support.
❤️ Final Note:
At Emotion Gift World, our goal is to offer meaningful products with transparency, care, and trust. We encourage customers to review all policies before placing an order.